At UPSC Nagar, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We collect the following information when you use our website or place an order:
• **Personal Information**: Name, email address, phone number, shipping address, and billing address provided during checkout or account creation.
• **Payment Information**: Payment details are processed securely by our payment partners (PhonePe, Razorpay). We do not store your card numbers or UPI IDs.
• **Device & Usage Data**: Browser type, IP address, pages visited, and time spent on site — collected via cookies and analytics tools to improve your experience.
• **Order History**: Products purchased, order dates, and delivery status.
2. How We Use Your Information
Your information is used for the following purposes:
• **Processing Orders**: To confirm, ship, and deliver your purchases.
• **Customer Support**: To respond to your queries via email, phone, or WhatsApp.
• **Order Updates**: To send SMS/email notifications about order status, shipping, and delivery.
• **Improving Our Store**: To analyze browsing patterns and improve our website, product catalog, and user experience.
• **Marketing (with consent)**: To send promotional offers, new product updates, and UPSC preparation tips. You can unsubscribe at any time.
3. Information Sharing
We do **not** sell, trade, or rent your personal data to third parties. We share your information only with:
• **Shipping Partners**: Name, address, and phone number — required for delivery.
• **Payment Processors**: Secure payment gateways that handle your transaction.
• **Analytics Tools**: Anonymized data for understanding site usage (Google Analytics).
• **Legal Requirements**: When required by law or to protect our legal rights.
4. Data Security
We implement industry-standard security measures to protect your data:
• All data transmission is encrypted using SSL/TLS (HTTPS).
• Payment processing is handled by PCI-DSS compliant payment gateways.
• Access to personal data is restricted to authorized personnel only.
• Regular security audits and vulnerability assessments are conducted.
5. Cookies
We use cookies and similar technologies to:
• Keep you logged in during your session.
• Remember your cart items and preferences.
• Understand how you navigate our website.
• Serve relevant product recommendations.
You can disable cookies in your browser settings, but some features of our website may not function properly.
6. Your Rights
You have the right to:
• **Access**: Request a copy of the personal data we hold about you.
• **Correction**: Ask us to update or correct inaccurate information.
• **Deletion**: Request deletion of your personal data (subject to legal retention requirements).
• **Opt-Out**: Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us at **support@upscnagar.com**.
7. Third-Party Links
Our website may contain links to external websites (e.g., coaching institute websites, payment gateways). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website after changes constitutes acceptance of the revised policy.
